DUE TO COVID-19 AND LOCAL POST OFFICE CLOSURES, WE ARE CURRENTLY EXPERIENCING USPS TRACKING & DELIVERY DELAYS. IF YOU'VE RECEIVED A TRACKING NUMBER, REST ASSURED YOUR ORDER HAS BEEN SHIPPED. PLEASE REACH OUT TO US AT INFO@STYLEFOX.CO WITH ANY QUESTIONS. THANK YOU FOR YOUR PATIENCE!
Typically 5 to 10 business days within the U.S. depending on your location. All orders are processed within 24 hours. From there, items are sent to production and usually shipped within 2-3 business days. You will receive an email with tracking number once item is shipped. Occasionally packages will not begin tracking right away, so please allow time for your package to be dropped off with carrier and scanned. In some cases, if a product is coming from an international vendor, it may take up to 3 weeks for your item to arrive. Please inquire before ordering if you have questions about shipping times. If you are in the U.S. and do not receive your item within 10 business days, please reach out to us at firstname.lastname@example.org.
Returns Our policy lasts 15 days after delivery. If 15 days have gone by since your item was delivered, unfortunately we can’t offer you a refund or exchange. All eligible returns will be refunded for the full amount, less any shipping or restocking fees.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Special order items, including non-StyleFox brand merchandise are subject to a restocking fee.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items: Gift cards Downloadable software products Beauty, health, and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable) Book with obvious signs of use CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened Any item not in its original condition, is damaged or missing parts for reasons not due to our error Any item that is returned more than 15 days after delivery
Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.
Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org to return your item.
Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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